Access Statement

At The Wheatsheaf, we aim to ensure that all of our guests have comfortable facilities and are made to feel welcome. We have developed this access statement to address some of the more common issues that disabled people face.

The access statement is intended to provide additional information for all guests who wish to attend the hotel or use its facilities.

Pre Arrival

You can contact us via telephone, email and post.

The nearest bus station is situated 5 minutes from the Inn at The Heron Theatre

The nearest Kendal train station is situated under 3 miles away at Arnside

There are many local taxi firms, which we can provide you with details of or book on your behalf if travelling from abroad.

You will also find a location map of ‘where to find us’ on our website.

A town map is also available on request.

Arrival and Car Parking Facilities

There is a private Car Park located opposite to the Inn free of charge to guests

We do ask that customers park sensibly allowing other cars to pass.

The car park surface is tarmac.

There is no slope from the car park.

The main entrance has no slope or step.

We offer assistance with luggage on request.

Main Entrance and Reception

The Main Entrance leads to the Bar and Restaurant

The floor wooden and is level and well maintained throughout.

Public Areas

Our corridors are well lit and carpeted.

The toilets are situated on the Ground Floor.  We have unisex toilets, one of which is a large area suitable for guests who require aid.

The fire alarm system is bells and does not have flashing lights. Assistance will be given in the event of an evacuation.

Moveable seating throughout.

Background music in the Restaurant and Bar area

Full Waiter service provided in the restaurant & bar

Well lit and airy Restaurant, Bar and Lounge Areas.

Bedrooms

Bedroom are accessible by stair only

All rooms have baths and showers

All rooms have non slip bath mats in bathrooms.

Additional Notes

We are committed to providing a high level of customer service. Whilst the physical limitations of the existing building may impose some constraints on what we are able to do, we fully intend to comply with current regulations and good practice. We have tried to make all the hotel as wheelchair accessible as possible.

The nature of the building means it is impossible to allow wheelchair access without the use of stairs.

The Wheatsheaf aims to ensure that all employees, guests and others are treated equally and according to their needs. Staff training in Disability Awareness is part of the staff development programme, in compliance with the Disability Discrimination Act 1995.

We would like to request that anyone with special needs or disabilities contact us prior to arrival in order that we may assist them if they have any specific requirements.